1. Who we are
These terms are between you and Rosa Blue Furniture, Commercial Registration —, VAT number 310372487800003, registered address Riyadh, Saudi Arabia. Email rosabluefurniture@gmail.com · Mobile +966 50 523 5169. We don't have a shop or showroom: we work online, by phone and WhatsApp, and by appointment.
2. How it works
Sending a request is free and doesn't commit you to anything. We read each request and may accept it, put it on our waiting list, or decline it. If we accept, we send you a proposal and the down payment amount. The project starts when we confirm your bank transfer. After that, we send your first mood board, then the final design with a contract and a budget for each room. We make your room after you sign.
3. Where we work
We take requests in the cities shown on the request form. If you live somewhere else, you can join our waiting list.
4. Down payment
The down payment is set in your proposal and paid by bank transfer to the account shown in the app. It counts toward your project total. You can cancel and get a full refund until we start your first mood board. Once the mood board has been sent to you, the down payment isn't refundable, because the design work has been done. If we can't take your project after you've paid, we refund you in full within 14 days.
5. Mood boards and changes
Your first mood board shows our understanding of your taste and how we suggest moving forward. Up to 2 rounds of changes are included. More rounds, or big changes after you approve the final design, may cost extra and move the timeline. We tell you the cost before doing them.
6. Final design, contract and budget
The final design comes with a contract and a budget for each room. When you approve it in the app and tick that you agree to the contract, it becomes binding. If the contract and these terms differ, the contract wins for that project.
7. Payments and invoices
Prices are in Saudi riyals. When VAT applies, it's added at 15% and shown on your invoice. After you approve the final design, you pay 60% before we order or make anything, minus the down payment you've already paid. You pay the remaining 40% on delivery. Invoices are issued in the app and you can save them as a PDF.
8. Furniture made for you
Furniture made or ordered to your design can't be returned or cancelled once production or the order has started. The exceptions are items that arrive faulty or don't match what we agreed: we repair or replace those. Ready-made items from other shops follow that shop's return policy, which we'll tell you about before ordering.
9. Timelines and delays
Dates we give are our best estimate. We tell you as soon as we know about a delay. If we're more than 15 days late with no agreed new date, and the delay isn't caused by something outside our control, you may cancel the undelivered part and get a refund for it.
10. Your home and safety
Please give us correct measurements and access to the room on the agreed dates. We fix tall furniture to the wall and follow child-safety good practice. Adults should still supervise young children, and you shouldn't move or change fixed furniture yourself.
11. Our designs
Mood boards, drawings and designs belong to Rosa Blue Furniture. You may use them for your own home. Please don't give them to other designers or makers to copy.
12. Photos of your room
We only photograph or share your finished room if you agree, and you can say no or change your mind at any time. We never show your children, their names, your address or anything that identifies your family.
13. Your private link
We send you a private link to your project on WhatsApp. It opens only on the number of phones we agree with you, and we can turn it off or replace it at any time. Please don't share it with people outside your family: anyone with the link can see your project.
14. Our responsibility
We are responsible for the work we do. For any one project, our total responsibility is limited to the amount you've paid us for it. We aren't responsible for damage from misuse, from changes made by others, or for events outside our control. Nothing here removes your rights under Saudi law.
15. Questions and complaints
Contact us by email or mobile, and we'll reply within 3 working days. If we can't resolve it, you can complain to the Ministry of Commerce.
16. Law and changes
These terms are governed by the laws of Saudi Arabia, and disputes go to the competent courts in Riyadh. We may update these terms. The version you agreed to applies to your project, and we tell you about important changes.